Refund, Returns & Exchange Policy
We want you to love what you wear.
At JINGU, every product is carefully designed, quality checked, and packed before it reaches you. If something isn’t right, we’re committed to making it right.
Please read our Returns, Refunds & Exchange Policy below to understand how we handle requests.
Returns & Exchanges
We currently accept size exchanges and returns for eligible products under the conditions mentioned below.
To be eligible, your request must be raised within 7 days of receiving your order.
Products must be:
- Unused and unwashed
- In their original condition
- With all original tags attached
- Returned in the original packaging wherever possible
- Free from stains, perfume, deodorant marks, or damage caused after delivery
Products that do not meet these conditions may not qualify for an exchange or refund.
Size Exchange
We understand that choosing the perfect size online isn’t always easy.
If you’ve ordered the wrong size, we’re happy to assist with a size exchange, subject to stock availability.
To request a size exchange:
- Raise your request within 7 days of delivery.
- Ensure the product has not been worn or washed.
- The requested size must be available in stock.
If the requested size is unavailable, our support team will guide you through the available options.
Eligible Refunds
Refunds are issued only under the following circumstances:
- You received a damaged product.
- You received the wrong product.
- The product has a verified manufacturing defect.
- Your order was cancelled before dispatch.
- Your order could not be delivered due to operational reasons attributable to JINGU.
Refund requests are reviewed after inspection by our quality team.
Items Not Eligible for Return or Refund
The following are generally not eligible unless they arrive damaged or incorrect:
- Products purchased during clearance or final sale.
- Gift cards or digital products (if introduced in the future).
- Products showing signs of use or washing.
- Products returned without original tags.
- Products damaged due to misuse or improper care after delivery.
Damaged, Incorrect or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Share your order number.
- Attach clear photos of:
- The product
- The packaging
- The shipping label (if applicable)
Our team will review your request and provide a suitable resolution as quickly as possible.
Return Process
Once your return or exchange request is approved:
- Our team will provide return instructions.
- A reverse pickup may be arranged where service is available.
- If reverse pickup is unavailable, you may be requested to ship the product to our return address.
Please do not return products without approval from JINGU Support.
Refund Timeline
After the returned product passes quality inspection:
- Refunds are generally processed within 5–7 business days.
- The credited amount may take additional time depending on your bank or payment provider.
- Refunds are issued using the original payment method wherever possible.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or another suitable payment method after verifying the customer’s bank details.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. However, eligible products may qualify for return or exchange under this policy.
Exchange Availability
All exchanges depend on product availability.
If the requested product or size is unavailable, we may offer:
- An alternative size
- A replacement product
- Store credit (if introduced in the future)
- A refund where applicable
Quality Promise
Every JINGU product goes through multiple quality checks before dispatch.
If we ever fall short of our own standards, we’ll work with you to resolve the issue quickly and fairly.
Need Help?
If you have questions regarding returns, exchanges, or refunds, our team is here to help.
Email: support@jingu.in (Update once your official support email is ready)
Contact Page: https://jingu.in/contact
Our Promise
At JINGU, we don’t just create clothing—we create products that are meant to be worn with confidence.
If something isn’t right, we’ll always do our best to make it right, because every customer is a part of the JINGU journey.